ZM
Zain M
1 reviews | Active since May 2020
09 May 2020, 09:41
Airtime/Voice Bundle **** by Vodacom
When the service works, it's fine. But beware that you are not told that there's a significant difference in price if you are making calls using airtime. There's a different cost of making calls using airtime. Somewhere along the way airtime stopped meaning the service to make calls. Now they made airtime a unit of measuring your money in your account. Usually it is loaded monthly. You actually have to convert the airtime to voice bundles or data bundles, etc. If you don't convert airtime into voice bundles then you will pay a much higher rate for the call. It's a major difference in price!
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Replies (1)Vodacom's replyOfficial
10 May 2020, 02:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2020, 02:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
