Airtime/Vodapay/App Saga

On the 25/04/2021 I attempted to purchase airtime of R300 using vodapay (matserpass), in the hope that I’d get 225 vodabucks as promised by the goal added to my vodabucks accumulation on the app. I got an error which stated (if I remember correctly): “a technical error.....try again later”. I tried again and got the same error, I then let it slip and told myself I’d try the next day.

I tried the same transaction the next day and got a “successful” message but with no airtime advanced to me. I then went onto my banking app to see if the money was deducted, which it was but there were two more transactions (the first two attempts I did day before). So R900 was debited in my account with no airtime! I called customer care to make them aware of this and was told they’d look into it and would call me the next day, I was given airtime of R100 for the inconvenience caused.

The lady called me the next day and told have the matter sorted out by my bank. Which I did and was told that a charge back fee of R80 per transaction will be deducted (and this is irregardless of whether it’s refunded or not) an investigation will be done and it just might take FOREVER. To this day I haven’t received any feedback from neither my bank or vodacom. The money has even been cleared out by the bank, my patience is running out just as I am slowly losing interest in you and/or your products for that matter.