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VM
Vuyelwa M

1 reviews | Active since Dec 2015

21 May 2020, 11:21

Airtime Vanishing

after loading airtime of R115 an amount of R55 was deducted from my balance and a further R20. I immediately called the contact center to find out why and the lady told me i am on contract and she cannot help and hung up. numerous calls were made to vodacom but they kept hanging up, How can they say my umber is on contract while i don't have a contract whit them, what ****en subscription are linked to my number and why are they deducting my airtime and not letting me know what they are for. now i am stuck with minimal airtime and no answers. why are you even having a contact center if the consultants wont help. the service is pathetic and for the fact that you are hanging up on me is just beyond ****ed up. i need answers on why i am told i am on contact and where on earth my ****en airtime went to

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Replies (4)
VM
Vuyelwa M's update21 May 2020, 11:48
Reviewer Update
reference number has now been provided, i require prompt feedback with my query and constructive answers from vodacom ***
Vodacom
Vodacom's reply21 May 2020, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
VM
Vuyelwa M's update21 May 2020, 18:16
Reviewer Update
I did not request airtime advance, your first consultant said my number is contract and hung up on me, 1000 calls later the last consultant who logged the ref for me was helpful but it still does not answer me on what device the advance was requested coz it's not my Xiaomi and why Vodacom cannot trace which device used my number to request the advance and why Ur first consultant said Im contact customer. Is my number duplicated and or Vodacom is robbing me as ALWAYS
VM
Vuyelwa M's update27 May 2020, 18:45
Reviewer Update
Who took airtime advance?? Because I didn't and my questions have not been answered