1 reviews | Active since Jan 2018
Airtime vanishes for no reason
I am extremely disappointed in Vodacom. For the past 2 weeks, my airtime has been disappearing, a little bit per day. I don't call anyone and I don't send SMS's either. I'm also not subscribed to any WASP services AND I do have a data bundle so that can't be the reason for the airtime disappearing either. I have lost about R200 already. I went to the Vodacom store today where they sent a query and told me that if the problem is resolved, they will not refund the money that I have lost. This is absolutely outrageous! I have been a loyal Vodacom customer for almost 6 years, but I am strongly considering moving to another service provider that won't cheat me out of my hard earned money.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Wesley,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query was addressed and as per our telephone conversation the matter has been resolved.
Have a good festive Season further.
Regards,
Vodacom Consumer Website Team
HS
Dear Wesley,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query was addressed and as per our telephone conversation the matter has been resolved.
Have a good festive Season further.
Regards,
Vodacom Consumer Website Team
HS