1 reviews | Active since Jun 2011
Airtime vanished
I recharged my number with R29.00 airtime on Tuesday evening then I bought power hour for R8.00. I made 2 phone calls which lasted approximately 1hr 4min meaning I still had airtime available but to my surprise when I tried making a call last night there was no airtime available and was told by your call centre that on Tuesday I made another call for 12 min which is not the case and even my call log agrees.
Why would I bother calling your call centre if I know very well that I had spent that airtime.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience.
I could not reach you when I called. Please note that your account has been credited as a goodwill gesture.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience.
I could not reach you when I called. Please note that your account has been credited as a goodwill gesture.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,