Airtime used when data ran out!

Item: Vodacom
Rating: 1
Author: Rose-anne Van Niekerk

<p>I have requested on numerous occassions that Vodacom send a courtesy sms to me when my data has run out, but due to inconsistency on their behalf, I used R 145 airtime for data charges. Your service is pathetic!</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Sept 2016, 07:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply29 Sept 2016, 07:20

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RVN

Rose-anne Van Niekerk's updateReviewer Update

24 Oct 2016, 13:15

I am totally unsatisfied with the response of a 1GB goodwill gesture, when my complaint was about my airtime being used! Way to keep up the sucky service VODACOM.

RVN

Rose-anne Van Niekerk's update24 Oct 2016, 13:15

Reviewer Update

I am totally unsatisfied with the response of a 1GB goodwill gesture, when my complaint was about my airtime being used! Way to keep up the sucky service VODACOM.