HM
Hennie M

1 reviews | Active since Mar 2009

15 Sept 2017, 14:33

Airtime used on Data contract

I have a data contract that is being used on a WiFi modem.

I had airtime available on it. When my data ran out, I wanted to topup from the available airtime. When looking at the balances, my airtime was zero.

When I called the call centre, I was told that because my data ran out, my airtime was used in stead. So I was using approx R2.00 for every 1 meg, whereas I could have bought 2 gigs for less than R100.

I want my airtime back !!!

0
Replies (2)
Vodacom
Vodacom's reply15 Sept 2017, 15:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Sept 2017, 08:50
Official

Morning Mr Meyer,

Feedback has been provided.

Regards,

Cassandra

Best regards,