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Mohamed I

1 reviews | Active since Jan 2012

18 Sept 2019, 13:01

Airtime used from Vodacom phone without permission - suspected theft

My wife this morning has experienced a dreadful airtime theft and unauthorised airtime transaction by Vodacom. This morning starting from 09:26 onwards, she has received more than X6-7 SMS from Vodacom with the following (I am gonna use OO for values as Hellopeter will censor any figures), here's what all these messages read "You've used Roo.oo out-of-bundle data on [**phone number**] so far this month. Dial *ONE-TWO-FOR# to Get HUNDRED-MB data to use today at .........".

Her Airtime is keeping shrinking every time a new message arrives. She never subscribed to any platform or online like WASP or any airtime draining platform.

We've even sent message to STOP ALL to THREE-ONE-O-FIVE-O.

Can anyone help?

Her Cell is O-VII-I-VI-VI-I-IV-IX-VIII

0
Replies (4)
MI
Mohamed I's update18 Sept 2019, 13:03
Reviewer Update
Sorry her number is O.VII.IX.I.VI.VI.I.IV.IX.VIII
Vodacom
Vodacom's reply18 Sept 2019, 13:44
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Sept 2019, 14:36
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per discussion, query has now been resolved.
 
Regards
 
Consumer Website Team
MI
Mohamed I's update20 Sept 2019, 22:21
Reviewer Update
Amazing service and outstanding customer care service. Issue solved in less than a day from our experience. Wish if we can change rating to *****FIVE STARS*****. Appreciate the gentleman who phoned us and followed up with us and completed the service at out top satisfaction. Way to go Vodacom.