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Melanie B

1 reviews | Active since Mar 2014

14 Aug 2017, 15:15

Airtime transfer service / double handset charge

<p>I have been having great difficulty trying to facilitate an airtime transfer on the vodacom4me secured site when i click on buy/transfer data it does not give me this option. Why is it things never work simply with Vodacom. Secondly on my main number even after my upgrade I am still being charged for my old handset even though the upgrade was in early June 2017.</p>

0
Replies (4)
Vodacom
Vodacom's reply14 Aug 2017, 15:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

MB
Melanie B's update15 Aug 2017, 17:00
Reviewer Update
All I received was the above and over 24 hours and no response. Come on Vodacom I have three lines with yourselves, how pathetic are you when it comes to customer service.
Vodacom
Vodacom's reply16 Aug 2017, 15:09
Official

Dear Melanie,

Thank you for your patience.

I've tried calling you but failed to reach you.

I've sent you feedback via email.

Regards,

UW

MB
Melanie B's update18 Aug 2017, 12:45
Reviewer Update
I responded to your email on Wednesday afternoon which yet again you failed to make contact or even reply, one week and still no answers, I have checked with the call centre and they have activated the airtime transfer on the 072 no. However, upon trying to do the transfer post inputting the OTP, I get an error message. You have still not answered my query for the handset charges it has been past 24 months.