NM
Nelufa M
1 reviews | Active since Apr 2019
21 Apr 2019, 10:40
Airtime transfer done incorrectly, VODACOM refuses to reverse
I tried transferring R100 to another vodacom number but mistakenly used 1 digit incorrectly. I have called the callcentre and spoke to Paulina ar 10:30 today 21 April who says she cannot action the reversal! How is it possible for you not to have the correct measures in place, I have seen numerous reports of people making the same mistakes with different networks and successfully got the reversal done... why isn't VODACOM able to do so??? Please get me my R100 back. Thanks
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Vodacom's replyOfficial
21 Apr 2019, 11:07 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Apr 2019, 11:07
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Apr 2019, 12:02 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply22 Apr 2019, 12:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team