Airtime transfer

I loaded prepaid airtime to an incorrect cellphone no. on Thursday the 30th of April.Ever since i have been trying to get help to transfer it to the right number.I have tried emailing prepaid at Vodacom on Thursday and Nkululeko Mazele got back to me with security questions of which i responded to and she hasn't come back to me ever since.I tried customer care,and also assistance in store to no success.The said airtime was purchased on Vodapay using a bank card.Can somebody please get back to me wrt this transfer