Airtime Transfer Activation

So our one mobile phone was recently been ******... Vodacom's Call Centre was absolutely useless on this matter.<br> <br> Now we were required to do a sim swap which cost us money. With the new sim, for some reason it didn't have Airtime transferring activated. We could do it via the app or online, but that would cost money to do so. Which is ridiculous since it was previously activated with no monetary implications.<br> <br> With that, we found out we could call the call centre to activate it without any costs, apparently. Apart from taking ages of listening to useless information and selecting a multitude of numbers, the call centre agent was useless.<br> <br> The contract is not in our name, but we do have all the details, like when you have access to an online banking profile. This was apparently not good enough and the agent refused to help us unless they could speak with the contract owner. <br> <br> I mean, how low is Vodacom's entry requirements to work in their call centres??<br> <br> Thanks again Vodacom. Thanks for confirming and reiterating that you are technically *********** and we will not be renewing contracts with Vodacom ever again.<br> <br> PS - Don't call me to apologize, you WILL upset me more.