1 reviews | Active since Feb 2012
Airtime Topped and Depleted in 60 Seconds
Over R300 in airtime depleted today. Hardly used the phone. It would not take long after purchasing airtime and data bundles for everything to be gone. I basically do not have a phone now. I have gone onto the Vodacom website. Useless. I have contacted the call center unsuccessfully - the lines at the call center are engaged.
Vodacom, you stole my airtime and data. Please give it back or lose my business.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Malebo
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards,
RJ
Dear Malebo
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards,
RJ