1 reviews | Active since Nov 2017
AIRTIME *****!!!
I am submitting this complaint today 21/12/2017. Yesterday between 6:36pm and 7:00pm I added R110 airtime to my existing R70, bringing my total airtime to R180. I accessed the ussd *123# where I was offered 1gig for R29 to use for the weekend, leaving me with R151 airtime. I then got an sms to confirm that my 1gig of data was activated and would expire on the 21/12/2017. Why say it is valid for a weekend which is 48hours or 2 days, then notify that it will expire 6 hours later? *******! And to add fuel to the fire, I check my airtime at 6am, and I am left with R20! Vodacom Stole R131, and this while my phone was off!!!! *******!!! Keep in mind that my phone died so there is no way that there was any data used over night, until I charged my phone around 5:40am this morning. You ******* better fix this matter NOW!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Client was contacted and the problem was resolved
Best regards,
Client was contacted and the problem was resolved
Best regards,
