HM
Haley M

1 reviews | Active since Nov 2017

21 Dec 2017, 09:11

AIRTIME *****!!!

I am submitting this complaint today 21/12/2017. Yesterday between 6:36pm and 7:00pm I added R110 airtime to my existing R70, bringing my total airtime to R180. I accessed the ussd *123# where I was offered 1gig for R29 to use for the weekend, leaving me with R151 airtime. I then got an sms to confirm that my 1gig of data was activated and would expire on the 21/12/2017. Why say it is valid for a weekend which is 48hours or 2 days, then notify that it will expire 6 hours later? *******! And to add fuel to the fire, I check my airtime at 6am, and I am left with R20! Vodacom Stole R131, and this while my phone was off!!!! *******!!! Keep in mind that my phone died so there is no way that there was any data used over night, until I charged my phone around 5:40am this morning. You ******* better fix this matter NOW!!!!

0
Replies (3)
Vodacom
Vodacom's reply21 Dec 2017, 09:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Dec 2017, 11:57
Official

Client was contacted and the problem was resolved

Best regards,

HM
Haley M's update21 Dec 2017, 13:45
Reviewer Update
Very well done Vodacom, you had your worst consultant call me, to difuse this situation. But thanks to Julian Major, I am more ****ed off and annoyed. Customer Service is clearly not high on your priorities as a business. I think Julian Major was more annoyed at my complaint and speaking to me was so frustrating for him. A complete lack of empathy from Julian, unable to answer my question clearly, babbled on about me requesting a subpoena so that I can get an answer from vodacom as to why this error occurred. And then offers me compensation of 1gig of data and my lost airtime back... I got the airtime but no data - go figure.