1 reviews | Active since Mar 2017

09 Mar 2017, 23:39

Airtime thefts

<p>So I activated 50 Vodacom talking point and convert them to 30mb of data, and hour later I buy R55 airtime of which Vodacom deducted R11 leaving me with R44 andre then go on property 24 while I'm reading the specs off one property I received an sms saying I have less than 10mb left.</p> <p> </p> <p>After reading the article I quickly check my balance before buying more data, then I see I'm left with R15 and 0,97mb data. So I call 082 111 and wait 3 minutes before I speak to an consultant. I tell the lady my story and she tells me I left my background app on and that it shows on her side that I don't have data (so who's f#cking fault is that the sms shows I have data and her system says I don't?) I kept telling her all my apps network is off they only work in WiFi it's only my Facebook Lite and what's app that's on. </p> <p> </p> <p>She can't tell me where my airtime went because Vodacom are thefts who ***** money for services they can't prove themselves, Vodacom is a c******* company that's how they make money by *****ing over they're customer's.</p> <p> </p> <p>I buy airtime for work purposes now I'm getting *****ed over and tomorrow or day after that I must buy more airtime because the thefts at Vodacom get away with *****ing people money and not being able to account where the money went. Sounds more like Vodacom comes from the say bird as our ******* government.</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply10 Mar 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Mar 2017, 15:27
Official

Good Day

We are sorry to hear of the circumstances under which your posting has reached us.

Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.

As per my email communication, we have provided feedback on your query and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support

Best regards,