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Pelese M
1 reviews | Active since Jun 2019
26 Jun 2019, 08:42
Airtime theft!!!
Lots of Airtime vanished from my phone. I'm told by vodacom consultant that it's due to out of bundle iternet connection and that I must opt in for data connection to stop as soon as data bundles get finished. Logically this must be the other way round. Is vodacom not obliged by ICASA rules to stop access to Internet as soon as the customer runs out of data bundles. Or have they already found a loophole in the rules to continue exploiting poor customers?
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Replies (2)
Vodacom's replyOfficial
26 Jun 2019, 09:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jun 2019, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jun 2019, 10:32 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply27 Jun 2019, 10:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,