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Badr B

1 reviews | Active since Jul 2012

20 Feb 2018, 12:24

AIRTIME THEFT

I recently called Vodacom to find out why I have not yet received my monthly topup of R400 airtime, only for them to tell me I have 7 subscriptions that gets deducted daily. And the fees just get subtracted from my Airtime balance. I have had enough! These are cancelled when I phone Vodacom but next day there are other added. I can also cancel them, but then the money has been taken off my credit already. Vodacom you are *****ing from your loyal customers. Your call centre, complaints department or Vodacom shops are not prepared to help.

HOW AND WHEN IS THIS GOING TO STOP AND WHEN AM I GOING TO BE REIMBURSED WITH MY R550 AIRTIME YOU INCONVENIENCED ME WITH???

I believe that i'm not the only person experiencing this! THIS IS THEFT. I really am disappointed and wouldnt recommend this network to anyone.

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Replies (2)
Vodacom
Vodacom's reply20 Feb 2018, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Feb 2018, 09:37
Official

Dear Badr,

As per our recent interaction,

Your query has been resolved.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,