JE
Julian E

1 reviews | Active since Nov 2009

18 May 2019, 20:28

Airtime taken without consent... I want a refund!

I became suspicious that airtime was disappearing after I went for 3 weeks without using my sim card and huge amount of airtime just went missing. Since I've been using the sim card again, it felt like my airtime was disappearing too quick. I investigated now and found out that I have been subscribed to a service called "Hooked" against my consent. I don't even know what this is. I want a refund for all the airtime that has been taken from me!

0
Replies (1)
Vodacom
Vodacom's reply19 May 2019, 11:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team