VP
Vandon P

1 reviews | Active since Aug 2014

07 Jul 2018, 00:05

Airtime taken daily

Vodacom keeps taking my airtime. They take like R5 per day. When I contact they claim it's a subscription (although they can't tell me what I've subscribed to). I've had this cancelled earlier this year and now it's happening again. Whenever I have a lot of airtime then this starts. Not impressed and my call rates are exceptionally high.

With my contract coming to an end this month and after years of being with Vodacom it might be time to explore other network options.

Disappointed Customer, Vandon

0
Replies (2)
Vodacom
Vodacom's reply07 Jul 2018, 09:52
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jul 2018, 08:30
Official

Good Day Vandon

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

CJ