Airtime ****** & No Feedback

<p>In January R1000 airtime just disappeared from my account. I reported this to the Vodacom call centre who weren't able to help me and offered to send me an itemised bill. It was a start so I received the itemised bill which just showed the amount leaving my account with little to no detail.</p> <p> </p> <p>I then contacted the call centre again who escalated the query (ref 1- ********** 487063) on 13/02/2017. I heard nothing back from Vodacom only to receive another sms from them on 02/03/2017 saying that the query has been closed.</p> <p> </p> <p>To this day nobody has contacted me or explained what happened to this airtime!</p> <p> </p> <p>Vodacom, please explain!</p>