LV
Leendert V
1 reviews | Active since Dec 2019
05 Dec 2019, 15:47
Airtime ****** by Vodacom
I checked my subscription to content services with “STOP ALL” to 30333 and was surprised to see that I have been subscribed to Hunky Dory. I noticed that my prepaid airtime was disappearing rapidly. I didn't subscribe to any services so I would like to know what went wrong at Vodacom and would like to know how much money was deducted for this subscription service. I would like a refund for damages.
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Vodacom's replyOfficial
06 Dec 2019, 07:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Dec 2019, 07:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team