RS
Rick S

1 reviews | Active since May 2016

01 Apr 2017, 15:36

Airtime ****** by Vodacom

<p>I have recently moved to prepaid and I manage my airtime and data very closely.</p> <p> </p> <p>I had not had a chance to buy a new data bundle on the 1st April 2017 and I knew my data expired on the 31st March. I simply thought that I would need to recharge before long or otherwise I would not be able to use my internet and apps outside my home WIFI. </p> <p> </p> <p>What I did not know is that Vodacom just takes your precious airtime at 2mb per minute! In half a day of being out and about, Vodacom managed to ***** R200 worth of airtime from me.</p> <p> </p> <p>To give you some context, in the entire month of March I managed to only use R150 worth of airtime and in half a day Vodacom stole R200 which apparently was consumed to run background data services on my phone.</p> <p> </p> <p>What a *******!!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2017, 09:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team