Airtime ****** by Vodacom

<p>Airtime and data gone and vodacom does not know what happened. </p> <p>Called call center and a consultant asked me to hold as her system was slow..... and i held for 30 min and the system never came back to life.</p> <p> </p> <p>After an hour or so, i called back and the consultant was more putting a fight with me on something she does not understand but decided to talk to her Manager and the call was transfered to a guy named Allen.</p> <p> </p> <p>when i spoke to Allen a number of things came up:</p> <p>1) That Vodacom had a number of customers and they get a lot of calls daily as a result they only focus on critical issues, therefore my case was not a cretical 1 for them.</p> <p>2) He confirmed that in the space between 18:00 and 23:00 i had used up 196 MB of Data and R79 airtime on whatsapp and Tinder only, "i am on this Apps every day and never a day have i spent so much on"</p> <p>3) I do receive sms sometime from vodacom to advice on the level of data but the day it was ****** there was only 1 sms that said 196 MB remaining but never another. But according to Allen he confirmed that data and airtime was depleted at 01;30 when i was sleeping beacuse when i was on Tinder and whatsapp it was not using data but when i slept it accumulated usage and all was used up.</p> <p>4) as data and airtime was used up when i was in bed accumulatively, we agreed that switching off data was not option as it will charge later what was already used, by the way, when data disappear vodacom blames it on background data but mine was off- but now a new 1 " you need to switch off data"</p> <p>5) since when my air time is not safe, Me and Allen agreed that if i have air time and Vodacom start thier accumulative charges on data and there is not enough data, my Air time will be used up...... in bed or not, so we agreed that i should consider trying using another Network.</p> <p> </p> <p>I agree with him, i need to move away from Vodacom as in 1 months i have seen your true nature, you operate on a monopoly mentality, you do not care about your customers and i regret the 15 years as your customer.</p>