Airtime ******

Yesterday I recharged my phone with 55 and R12 was deducted without any outstanding balance due to them. I called them and got the message that they experience high volume of calls then I select a certain given digit on the phone, which I did but didn't get a proper response. I really dislike to communicate with their ****ky because it doesn't provide me with the exact answer. They must return my money back to my account and stop robbing clients or take advantage think people won't realize, not with me. PAY BACK THE ****** MONEY FROM MY ACCOUNT