Airtime ********

Wrote a review on this platform after my airtime went missing without having used it and was sent from pillar to post with different agents, got a reply that a consultant will call me, for the call days later but the consultants who called wasn't of assistance because he said my sim is registered under a business and couldn't explain how that is, after back and forth with him asking me unrelated questions he promised to escalate my queries to someone more knowlagable but to my surprise I received this message "Dear Vodacom Customer. Your service ticket with reference number EC-1E0B-2O5FP6 has been closed. Thank you Vodacom." How can it be closed when my airtime hasn't been credited back and when I still have no explanation why my sim is registered under a business. So disappointed even more with the service and feedback of whoever you employ to deal with customer complaints for a matter to be closed just like that.