Airtime ****

This morning I purchased airtime on my phone for R110.00 at 7:02am.I did not make any calls and checked my balance at about 8am,it showed a balance of .01.My husband gave me a voucher of R110.00 so that I could phone Vodacom.I waited on the phone but no consultant answered my call.I then resorted to sending an email to which an automated response was emailed to me ,saying that I could chat on line or a consultant will get back to me.<br> I tried to to the online chat,but there was an error on Vodacom's website as soon as I gave all the information to start the chat.In the meantime I made two calls this morning of less than 2 minutes in total and my balance is showing R35.00 ?from 110.00...My question is this **************** or what?? I hope Vodacom will have some answers and reimburse my airtime..Regards Ursula