NK
Nondumiso K

1 reviews | Active since Jul 2017

07 Jul 2017, 20:44

Airtime *******

<p>Ive been experiencing issues with prepaid airtime and data almost vanishing, once loaded. When contacting vodacom, Im told I've subscribed to a mobile anti virus service that deducts R7 per day. The consultant Kedibone will stop but cannot tell me when it started, where did I agree to such a subscription and cannot refund me.. </p> <p> </p> <p>The sms to verify the cancelation of the subscription was said to have details of the company to contact for my refund. The sms says no such thing.</p> <p>Vodacom what a *******, honestly... I might as well just port!!!!!!!!! This is absolute *******!</p>

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Replies (2)
Vodacom
Vodacom's reply08 Jul 2017, 06:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Jul 2017, 08:42
Official

Good day,

As per our communication sent to you, feedback has been provided. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

Best regards,