TZ
Thandeka Z
1 reviews | Active since Mar 2019
24 Mar 2019, 09:30
Airtime reversal
On 24 March 2019, I logged onto my fnb internet banking. I did a pre-paid airtime transfer to my cell phone.
the amount should have been R100.00, but by mistake I transferred R1000.00. I phoned ********** 362 to get this reversed. I am told that they cannot reverse this. I want the airtime taken back and my R1000.00 returnded to me. I do not need R1000.00 artime, I just want this reversed.
I asked FNB to assist and they tell me it cannot be reversed
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Mar 2019, 11:07 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2019, 11:07
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Mar 2019, 08:33 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably you would need to speak to FNB as the service is via your Bank. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2019, 08:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably you would need to speak to FNB as the service is via your Bank. Regards Consumer Website Team
Best regards,