PN
Portia N
1 reviews | Active since Aug 2018
18 Sept 2019, 09:57
AIRTIME RECHARGE
I have been on the phone for over an hour , With your *********** agents who drop calls . I bought airtime before 8am this morning and its still not reflecting on my account and I need to make calls .
If Vodacom is experiencing technical problems , I would think a text message will be sent to clients alerting us not the clients calling agents and they still have the audacity to drop calls.
I want feedback immediately , I am really disappointed with the way Vodacom call center is managed.
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Replies (2)
Vodacom's replyOfficial
18 Sept 2019, 10:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Sept 2019, 10:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed your query is resolved.
Apologies for any delays and inconvenience this may have caused. Regards,Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards,Consumer Website Team
Vodacom's reply25 Sept 2019, 10:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed your query is resolved.
Apologies for any delays and inconvenience this may have caused. Regards,Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards,Consumer Website Team