Airtime Recharge

<p> On the 14th of June 2017, I purchased Vodacom airtime recharge voucher (***41) worth R29 at Pick n Pay,Dobsonville (Soweto). When I recharged the airtime voucher, a pop up message appeared with a message that reads , "This voucher has already been used for a recharged. Please return to dealer." I called the Vodacom customer care line on the 15th of June 2017 & I gave the agent the serial number ( ********** 9322) of the recharge voucher. The agent told me that the recharge voucher has been used and it was used on the 9th of June 2017 on an 082 number. The agent suggested that I should return to Pick n Pay, where I bought the airtime recharge voucher so that I could get the matter resolved. On the 16th of June 2017,I went to Pick n Pay & I spoke to the manager. The manager said that the matter is beyond their control so it would be best to call the Vodacom customer care line bacause Vodacom supplies Pick n Pay with airtime. I called the customer care line with the manager , I spoke to an agent and told her what happened. The agent spoke to the manager. The agent told the manager that they cannot refund me the airtime recharge voucher and I should go to Voda World in Midrand to lodge a complain then they will escalate the matter. The agent also gave me contact details of a lady called Anisha so that she could help us. The manager from Pick n Pay called the lady, she answered the call & she placed the call on hold for more than an hour and failed to help.</p>