SG
Sithabile G
1 reviews | Active since Nov 2017
03 Jan 2021, 20:36
Airtime not received
I bought R150 airtime on the vodacom app using vodapay on the 29th of December. I have a receipt saying the transaction was successful on vodapay, money left my capitec bank account. Yet I never received the airtime I keep calling and get told that someone will call me back regarding the issue....No call back yet!!
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Vodacom's replyOfficial
04 Jan 2021, 07:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team