Airtime not available

<p>I recently renewed my Vodacom contract, and I received my airtime after the upgrade was completed. But ever since I was not able to load new airtime nor did I receive airtime at the end of the month.</p> <p> I reported this problem at 2 different Vodacom shops and I have phoned the customer care line a number of times. No one was able to resolve the issue. The operators at customer care just never call back and the people at the Vodacom shops does not get feedback from the technical department. </p> <p>It has been more than 3 weeks since I reported the problem and it is unacceptable. </p>