Airtime never allocated, claim I used it via internet

<p>I am appalled by the service received by Vodacom.</p> <p>On a monthly basis on the first of the month, I receive R350 airtime. It is now 11am, at 8:23am I recieved an sms that I have 4MB remaining on my data bundle. Earlier this morning around 7am, I tried to access the *111# to get my balance, in order for me to swop some airtime to data. It showed that I had R0.00 airtime. This was more than an hour before my data got depleted. According to the call centre, I must've used the whole R350 of airtime for internet surfing. Which I sure as hell didn't, because I was getting ready for work, and then drove to the office, without using my phone. I alsways make sure I close all apps after using them. </p> <p> </p> <p>At the office I am on wifi, so there is no way that I could've used any data while here.</p> <p> </p> <p>I smell a rat and believe that my airtime was never allocated to me, although according to the call centre it has.</p> <p> </p> <p>Vodacom is sure to lose another client due to *****ing from their own customers.</p> <p> </p> <p>Is there anyway I can get hold of someone at Vodacom who can actually help me?????</p>