NC
Nkateko C

1 reviews | Active since Mar 2013

07 Dec 2015, 18:46

Airtime n data disappearance

This morning i had about 58MB of data before recharging with R29 airtime and purchased a 60MB data bundle. Before i could even use it all was gone. I just called customer care and instead of helping me I'm told there are apps running in the background, mind you i had my data on before but it didn't run out that quickly. .and most of my apps run on WiFi as it's my default setting. Now the 1st guy i spoke to transferred me to internal dept which couldn't assist me as they only deal with internal matters, i was then redirected back to customer care where the lady i spoke to told me she couldn't help me. <br> <br> I am not happy with this vodacom and if could drop them now i would. Pity i'm tied to a contract (i can't wait for it to end!!!!) Now please help! And i don't want to hear about background apps because i have been recharging previously and i was able to use my data and airtime till it finished.. not having some gremlin use what i paid for.

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2015, 19:31
Official
Hello NkatekoCh,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,