LM
Lebo M
1 reviews | Active since Apr 2017
13 Mar 2019, 18:27
Airtime mysteriously TAKEN BACK by Vodacom! Mxm
My airtime R120 was mysteriously taken by Vodacom with no expectation whatsoever! I call their call center and I'm told that I have to wait SEVEN TO FOURTEEN WORKING DAYS FOR THEM TO EXPLAIN WHY THEY MYSTERIOUSLY TOOK MY AIRTIME!
This is pathetic! An agreement was made when this contract plan was taken and it didn't mention anywhere that Vodacom can take airtime back whenever they please yet WE PAY FOR THESE CONTRACT PLANS! THIS IS RIDICULOUS!!! WHAT DO YOU SUGGEST I DO IN THE SEVEN DAYS WAITING FOR YOU TO FIND OUT WHAT HAPPENED TO MY AIRTIME? TWIDDLE MY THUMBS AND WAIT FOR MY AIRTIME TI REAPPEAR?! So much for customer service WOW! MXM
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Replies (2)
Vodacom's replyOfficial
14 Mar 2019, 06:32 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Mar 2019, 06:32
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Mar 2019, 07:42Dear Lebo,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. We have requested urgent priority to be given to your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. We have requested urgent priority to be given to your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2019, 07:42
Official
Dear Lebo,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. We have requested urgent priority to be given to your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. We have requested urgent priority to be given to your query.
Regards,
Vodacom Consumer Website Team