1 reviews | Active since Nov 2014
Airtime Mysteriously Disappearing
So I tried calling Vodacom with regards to airtime missing on the contract phone that I am using and I got a horrible and rude service from this ***** Pearl! Stupid woman!!!!!!! She wasn't even patient with me and didn't even give me time to explain my story and she kept demanding if I am the account holder.
My complaint was that I was supposed to be getting about R110 airtime on this phone number ********** 022 which is on a 24 month contract. From last month (August), I got about R70 airtime and this month I got about R46 airtime. I didn't use that airtime but suddenly now I had R24 airtime. *** is going on with this account and why am I not receiving the full airtime value even though it's on a contract?
I am not the main account holder and so I am enquiring about this on behalf of this person.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team