1 reviews | Active since Aug 2016

22 Aug 2016, 11:45

Airtime money lost

<p>Why is it that if you dont spend all your airtime at once that you are pying for on a contract basis getting taken back.</p> <p>im my eyes i see that as theft and it doesn matter what they saying in fact they only say sorry.</p> <p> </p> <p>I have 7 accounts with them and i wish that all my contract are done so i can move on to another provider that realy looks after a persons assets.</p> <p> </p> <p>I lost over R600 of airtime once of that i paid for and they say that you supposed to use all at certain time.</p> <p>I can understand that if your contract expsires that yes you can loose it but they still need to inform you.</p> <p> </p> <p>I went of r upgrADES LAST MONTH AND THEY DIDNT EVEN TELL ME THAT I NEED TO USE THE AIRTIME ON THE ONE CONTRACT OR I WILL LOOSE IT.</p> <p>That is my money and i want it back please.</p> <p> </p> <p>i hope that soemone from vodacom read this and come to a conclusion with this matter please</p>

0
Replies (3)
Vodacom
Vodacom's reply22 Aug 2016, 12:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update23 Aug 2016, 10:22
Reviewer Update

Hi.

So far no call from Vodacom yet.

I would like to get a call still today please.

Thank you

's update24 Aug 2016, 10:46
Reviewer Update

Hi.

Not even a call from Vodacom shows you the service sucks