SP
SA P
1 reviews | Active since Nov 2014
10 Oct 2018, 21:39
Airtime missing vodacom
I have been noticing my airtime getting used up everytime I recharge without me using my airtime. On my last recharge I found I had R 3 and something odd left and recharged with R 55 .Next thing is see my airtime is about R 47 something.Vodacom please explain .
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Oct 2018, 07:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Oct 2018, 07:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SP
SA P's updateReviewer Update
11 Oct 2018, 16:57Thank you .The matter has been resolved and airtime was credited back to me .The WASP has also been blocked.
SP
SA P's update11 Oct 2018, 16:57
Reviewer Update
Thank you .The matter has been resolved and airtime was credited back to me .The WASP has also been blocked.
Vodacom's replyOfficial
12 Oct 2018, 09:23 Dear Customer, Thanks for letting us know its been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2018, 09:23
Official
Dear Customer, Thanks for letting us know its been resolved. Regards Consumer Website Team
Best regards,