HB
Hannelie B

1 reviews | Active since Jul 2017

25 Jul 2017, 09:42

AIRTIME MISSING AGAIN

<p>About 2x weeks ago a logged a complained on Hello Peter on cell no ********** regarding missing airtime. Vodacom came back and stopped all unauthorised items being charged on the phone. Now 2x weeks later, the same thing is happening. Last night I had R90 on my phone, I did not phone, or whatsup but this morning I only have R6 left. I need Vodacom to block ALLLLLLLL unauthorised items going through on my phone. Two weeks ago they promised all was cleared.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2017, 11:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,