Airtime missing

I bought R 110 airtime 3 March 2018 and bought anynetwork service for R 12 for 03 March and 04 March. By the 04 March I had only R 58 in my account. Already on the 25 February I had the same problem, they told me I had to ensure I do STOP ALL by sending an sms to31050 which didn't help until they stopped it themselves. Again my airtime got missing 04 March, even when I am smsing STOP ALL to 31050, it didn`t work. I then phoned Vodacom helpline, they told me I am subscribed to Vlife which cannot be discontinued by 31050. I don't even know what is Vlife, and apparently its a Vodaom subscription, worse Vodacom don`t return my money. They just stop it and it might come back in a week when my money is missing, this is really irritating