Airtime minutes taken. Sent complaint two days ago no feedback received

Item: Vodacom
Rating: 1
Author: Mariana R

I'm very upset and unhappy with the service I received from Vodacom after having my contract for almost 20 years. I upgraded last month and my new contract started 1 April. I have over 600 minutes airtime on my contract that I carried over monthly. When my new contract started I lost all those minutes. How can you just take my minutes????????????????? I want my minutes back as I am not prepared to lose all that minutes. Please advise when the minutes will reflect on my phone.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Apr 2019, 11:02

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Apr 2019, 11:02

Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

15 Apr 2019, 13:36

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team

Vodacom's reply15 Apr 2019, 13:36

Official

Dear Customer,

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team