Airtime ****mers
For the past weeks whenever I loaded airtime on my Vodacom number it will be deducted for airtime advance I know nothing about, when asked via X why is this happening I was given instructions to check the history of which it came with no results, they wanted to validate asked me a question, gave them an answer, they said they can't find record of the info, I said them proof of what they saying is a lie, they kept quite till today
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Vodacom's replyOfficial
06 Oct 2023, 07:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2023, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Oct 2023, 16:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2023, 16:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Regards, Consumer Website Team
Best regards,