MN
Monica N

1 reviews | Active since May 2017

25 May 2017, 08:48

AIRTIME MAGICALLY DISAPPEARS!!!

<p>I am a pre-paid Vodacom customer, been with Vodacom all my life and can honestly say that i have never had any problems up until now. I have noticed the last few months when loading airtime that it just disappears into thin air for no reason at all. I would load airtime on my phone and the next minute its all gone!!!!How on earth is that possible????Total ******* i have checked subscriptions, settings on my phone,resticted all background data,set limits etc so it cant be my device it can only be Vodacom!!!Im really not a happy camper at all and will be getting a MTN sim card today i will also inform and warn as many friends and family as possible, i bet Vodacom wont even have the curtecy to phone and make an effort to rectify this mess.</p>

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Replies (3)
Vodacom
Vodacom's reply25 May 2017, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 May 2017, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 May 2017, 10:55
Official

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

Best regards,