bB
bash B

1 reviews | Active since Jun 2017

28 Jun 2017, 10:28

Airtime loss because of 'paid subscriptions' this is theft!!!!!!

<p>So for the past few months, I noticed that by the 20th or so of each month, all of R200 airtime is depleted. I have a contract that gives R200 p.m. Anyways a week ago I noticed that I had that I lose R10 airtime a day. Why and how? At the time I did not know. Until this morning when I googled the issue and this happened to someone else, where a paid subscription service called vip games had taken airtime from the person. I eventually sms'd stop to a number which I got a response saying that I have unsubscribed from vip games. This baffles me because I DO NOT SUBSCRIBE TO ANY OF THOSE SILLY SPAM TEXT MESSAGES. Vodacom is clearly a spam and unsecured network because I got so many of those messages and I don't even open it I just delete it. So how do I even get subscribed to something even if I don't open the message. So I lost nearly a R1000 maybe more on this non sense. </p>

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Replies (2)
Vodacom
Vodacom's reply28 Jun 2017, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Jun 2017, 15:26
Official

Dear Bash,

Your query is resolved.

Regards,

Cassandra