MS
Marc S

1 reviews | Active since Dec 2010

21 Aug 2018, 16:05

AIrtime keeps on being depleted on Prepaid card with no calls being made.

I have a prepaid number for which I keep buying airtime which keeps on disappearing. The first time I bought R 40.00 airtime two weeks ago on a Friday night. I recived R40 plus some free airtime for using the App which came to R 66.00 airtime. Despite my not having made any calls and only having sent one SMS By Monday I only had R4 .000 airtime left. Don't tell me it is background App because I have fiber at home to which I am connected and I have data on my phone. Where has my airtime gone to? This weeked same thing I but R12.00 airtime to send an SMS because I do not trust them I Get R 16.00 because of the App. by Monday I only have R 1.40 airtime left not a single call made?? What is going to be done about this we keep on getting our airtime ******. This never happened when I was on contract.

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Replies (4)
Vodacom
Vodacom's reply21 Aug 2018, 16:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Aug 2018, 08:32
Official

Good Day

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

CJ

Vodacom
Vodacom's reply22 Aug 2018, 08:32
Official

Good Day

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

CJ

MS
Marc S's update22 Aug 2018, 11:06
Reviewer Update
Vodacom has refunded all the money that was deducted from my account due to content services that I did not subscribe to. I still believe that they should have a confirmation sms sent to the account holder before any content service is activated just to make sure that one has subscribed to it as this happens all too often.