1 reviews | Active since Dec 2010
AIrtime keeps on being depleted on Prepaid card with no calls being made.
I have a prepaid number for which I keep buying airtime which keeps on disappearing. The first time I bought R 40.00 airtime two weeks ago on a Friday night. I recived R40 plus some free airtime for using the App which came to R 66.00 airtime. Despite my not having made any calls and only having sent one SMS By Monday I only had R4 .000 airtime left. Don't tell me it is background App because I have fiber at home to which I am connected and I have data on my phone. Where has my airtime gone to? This weeked same thing I but R12.00 airtime to send an SMS because I do not trust them I Get R 16.00 because of the App. by Monday I only have R 1.40 airtime left not a single call made?? What is going to be done about this we keep on getting our airtime ******. This never happened when I was on contract.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
CJ
Good Day
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
CJ
Good Day
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
CJ
Good Day
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
CJ
