AT
Abrie T

1 reviews | Active since Oct 2011

08 Oct 2016, 10:42

Airtime just disappear 2nd Complain

<p>After the first complain regarding R960 worth of airtime and data that just disappear after receiving a confirmation SMS from Vodacom that it was loaded and a balance which then just vanish into thin air.</p> <p> I am still waiting for the Email that was supposed to be send to me as informed by Vodacom</p> <p> </p> <p>Phone calls to 082 111 is standing now at 8 times and a avarage of 30 min per call</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply09 Oct 2016, 08:37
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

AT
Abrie T's update13 Oct 2016, 07:16
Reviewer Update

Dear Vodacom

Today is the 13th of October I complained yesterday again and was assured that I will be contacted regarding this problem again and again i still haven`t received any communication from your department.

Are you *********** to do your work??