Airtime Gone missing !!!

<p>Boughtt airtime for 29 and some how disappeared after one phone call which costed me nothing more than R3.00, airtime balance was R0.01 and called the call centre and spoke to Amanda and advised me i had balance of R26...(acoording to the system)and also there's i had subscrition of R5 daily which i didn't even know abut until sunday morning although she cancelled it i bought another R29 and immidiately Balance was 0.00 and Spoke to Mbali who said the balance on their system will update in ana hr and later called me to tell me i must visist VOdacom shop which i did and left feeling like a stupid as they didnt understand why i was there.....I JUST NEED MY AIRTIME REIMBERSED</p>