Airtime gone missing

Item: Vodacom
Rating: 1
Author: Zane S

<p>Can fodacom please explain why my airtime is getting less while i have a data bundle active . In a few hours +- R10 has gone .. why?</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Feb 2017, 06:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply19 Feb 2017, 06:43

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

20 Feb 2017, 13:10

Good Day Mr Zane Serrao

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

Best regards,

Vodacom's reply20 Feb 2017, 13:10

Official

Good Day Mr Zane Serrao

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

Best regards,