AIRTIME GONE!!!!
I have been with Vodacom for a long time and now everytime I recharge airtime just go... I called client care they tell me is the internet, I have deleted most apps on my phone because of this and left whatsapp only and I buy whatsapp ticket when I tell the agent about this they just keep telling me is the internet. I shouldn't keep airtime on my phone is better I convert to data do I call with data NO!!! I bought airtime totalling to R109 in 3 days is gone. The way they handled the query also all I got was sms' from their technicians and the lady I spoke to told me to take phone in for repairs how can the device be reason for missing airtime?? Yes I'm a small client but Vodacom needs to know that it takes 5 clients to replace one client. The service I got and they way was treated is just NOT ON!!1
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Shoane,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous occasions and the call goes straight to voicemail. Please let us know if you still require further assistance.
Regards
Consumer Website Team(SA)
Dear Shoane,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous occasions and the call goes straight to voicemail. Please let us know if you still require further assistance.
Regards
Consumer Website Team(SA)