RM
Rebecca M
1 reviews | Active since Jul 2016
23 Oct 2017, 18:14
Airtime gone
I'm very disappointed that Vodacom is taking advantage of its customers. I bought R110 airtime together with data bundles but all my airtime is gone. I went to the Vodacom shop in greenstone & was told that I subscribed to gaming content but to my surprise I don't even play any games on my device.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Oct 2017, 06:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2017, 06:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Oct 2017, 10:15Dear Rebecca
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply25 Oct 2017, 10:15
Official
Dear Rebecca
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,